Abstract
<jats:p>The purpose of this article is to explore the impact of digitalization on social protection systems, with a focus on how it improves service delivery mechanisms, efficiency, and accessibility. While the benefits of digital transformation are clear, the full digitalization of social services presents challenges for developing countries, and existing industry research insufficiently clarifies the intricate consequences of this phenomenon. This article seeks to address this gap by examining the benefits of digitalization, such as enhanced efficiency and accessibility, while also analyzing challenges, including the risks of digital exclusion and data privacy violations. The research employed analytical, synthetic, inductive, and deductive methods. The article elucidates the advantages and obstacles of delivering digital services, specifically emphasizing the unified social service of the Republic of Armenia. The article's novelty stems from its holistic approach, integrating global trends in digital transformation with the digitalization necessities of the USS. It underscores the determinants of successful digitalization, including legal reforms, enhanced digital literacy, and upgraded infrastructure, which should influence decision-makers and implementers.</jats:p>