Abstract
<jats:p>Background: Medication management in mobile care is highly coordination-intensive and frequently constrained by fragmented information flows and synchronous communication. Objective: This study evaluates the digital medication reordering process within the interoperable Linked Care platform, with regard to efficiency and user experience. Methods: A mixed-methods design combined time-logging data with qualitative interviews collected during a six-month real-world trial in mobile care. Results: Digitally supported workflows were associated with shorter process durations, particularly in preparation and prescription authorization. Qualitative findings indicate reduced coordination effort, increased use of asynchronous communication, and perceived workload relief, contingent on system reliability and feedback mechanisms. Conclusion: Linked Care demonstrates potential to improve coordination-intensive medication processes in mobile care, provided that technical stability and interprofessional engagement are ensured.</jats:p>