Analysis of the effectiveness of the procurement and receipt process of goods in supporting retail store operations

<p>CV Chiko Mitra Abadi is a retail company in Bandung Regency operating a one-stop shop concept that combines a supermarket, furniture, and playground facilities. Because the company depends on suppliers for all merchandise sold, the effectiveness of its procurement and receipt of goods process is central to maintaining stock availability, data accuracy, and smooth store operations. This report was compiled from Practical Work carried out in the administrative section of CV Chiko Mitra Abadi from June 29 to August 7, 2026, during which the author was directly involved in supplier data management, Purchase Order (PO) preparation, goods receiving, SKU/PLU verification, price and margin updates, and the preparation of promotional media. The report describes the company's procurement and receipt workflow, identifies the operational obstacles encountered during implementation, and evaluates the process using SWOT analysis. The findings show that CV Chiko Mitra Abadi already applies clear procedures supported by formal Purchase Order documentation and generally good coordination among the Administrative, Receiving, warehouse, and supplier-facing functions. However, several weaknesses remain, including administrative tasks that are still performed manually, price and margin updates that are not yet system-integrated, and inspection procedures that slow down when incoming volumes are high, compounded by suppliers' delivery reliability. Based on these findings, the report recommends greater use of integrated information systems, closer and more structured supplier coordination, standardized receiving checklists, and regular employee training, together with a more consumer-centric view of how these administrative improvements ultimately affect customer experience on the sales floor. These recommendations are intended to help the company run its procurement and receiving process more effectively and sustain the smooth operation of its retail store.</p>